The real process, not the documented one.
Both diagnostics — Disruption Recovery and Go-Live Readiness — run the same disciplined, evidence-led arc from kick-off to leadership session. Here's what it looks like, step by step.
Scope
We agree what we're reviewing and the access we need — 3–5 recent disruption events for Disruption Recovery; your mobilisation plan and 2–3 operating scenarios for Go-Live Readiness. Fixed scope, agreed up front.
Review the evidence
We work from the records, not the summary — incident logs, rosters, comms, plans and status reports — and reconstruct what was known, when, and what actually happened (or what's actually been checked).
Interview the operators
We sit with control room, duty management and rostering leads and walk each decision point — what actually happened, or what's genuinely built, not what the documents say.
Name the gaps
We identify where things break down — or will — and weigh each gap by what it costs or risks: lost revenue, lost time, a go-live that doesn't hold.
Report and present
You get the prioritised gap report, and we present the findings in one session with your leadership — ranked by what each gap is costing or risking, with runway to act.
What guides every call we make.
Evidence over opinion
If we can't evidence it from the logs, rosters and comms records, we don't claim it. Every finding traces back to something you can check.
The real process
The documented process rarely survives contact with a live operation. We review what actually happens at each decision point — or test whether the plan will hold when it does.
Operating experience
We've made these calls ourselves. It's why control rooms tell us what really went on — and why we know which gaps matter.
Find out where your operation breaks down — and what it costs.
Two diagnostics — Disruption Recovery and Go-Live Readiness — each ending in a ranked gap report and one session with your leadership.